Billing
Common billing and payment questions
Is there a free plan?
No. Starter and Professional both start with a free trial that lasts 7 days or 20 tokens, whichever comes first. After that you're on the paid plan you picked. See Billing & usage for how the trial works.
Do I need a card to start the free trial?
Yes. Stripe asks for a payment method when you start the trial. Nothing is charged until the trial ends, and if you cancel before then you pay nothing.
I was charged before my 7-day trial ended
The trial ends as soon as you've used 20 tokens, even if 7 days haven't passed yet. Oria then charges the first month of your plan and unlocks the rest of that month's tokens. If the charge still doesn't look right, contact support with the email on your Oria account and the date of the charge.
I see a charge I don't recognise or a duplicate charge
Contact support with the email on your Oria account, plus the date and amount of the charge. We review each billing case individually and will follow up with what happened and the next steps.
Can I get a refund?
Payments for plans and token packs are generally non-refundable, as set out in section 9.5 of the Terms of Use. This doesn't affect your statutory consumer rights, and in some cases, such as a significant technical issue, we may offer a credit or refund. Contact support with the details and we'll review it.
Where do I find my invoices?
Open Account in your Oria account, expand Manage account and click Change payment method. This opens your Stripe billing page, where you can view and download your invoices. If you can't sign in, contact support with the email on your Oria account and we'll help you get a copy.
How do I update my payment method?
Open Account, expand Manage account and click Change payment method, then update your card on the Stripe billing page. If you can't reach it, contact support with the email on your Oria account.
My payment failed and Oria is asking me to pay
When a payment fails, your Oria account opens on Account and your plan's tokens are paused until the payment goes through. Click Change payment method under Manage account to update your card and pay the open invoice. Access comes back once Stripe confirms the payment. If that option isn't there, or you see a message asking you to contact support, contact support with the email on your Oria account.
I paid but I'm still being asked to pay
Stripe can take a moment to confirm a payment. Wait a minute, then refresh Account. If it still asks you to pay, contact support with the email on your Oria account and we'll sort it out.
How is pricing structured?
Starter, Professional and Team are monthly plans, each with a set number of tokens, and Enterprise is priced case by case. Starter and Professional are self-serve, while Team and Enterprise are set up with our team. You can top up any time with one-off token packs. Compare plans on the pricing page or in Billing & usage.
What happens when I run out of tokens?
Oria stops generating new slides until you have tokens again. Buy a pack under One-off packages in Account, or wait for your plan to renew. Oria never charges you automatically for extra usage.
Do unused tokens roll over?
Plan tokens don't: they reset at the start of each billing period, and unused ones expire. Tokens you buy in packs never expire, and Oria always spends your plan tokens first.
Can I switch between Starter and Professional?
Yes. Open Account and click Switch to Professional or Switch to Starter. On a paid plan, Oria raises an immediate prorated invoice for the difference. During the trial, nothing is charged and the new price applies from your first payment.
How do I cancel, and what happens to my access?
Open Account, expand Manage account, click Cancel subscription and follow the prompts to Unsubscribe. Your plan stays active until the end of the current billing period, you can keep using your remaining tokens until then, and you won't be charged again. If you cancel during the trial, you're not charged at all.
I cancelled by mistake and want to keep my plan
If your billing period hasn't ended yet, open Manage account and click Keep subscription to turn auto-renew back on. If it has already ended, choose a plan again in your Oria account, or contact support and we'll help.
Do prices include VAT?
No. Prices on the pricing page exclude VAT. Where Oria is required to collect VAT or sales tax, it's added to the price. You can edit your billing details on the Stripe billing page (Account, then Manage account, then Change payment method). For anything else on an invoice, contact support.
How do team seats work?
The Team plan covers up to 50 accounts sharing one token pool. Team admins add members and set monthly token limits per role in the PowerPoint add-in, under Profile then Team Settings. Members can't buy a personal plan or token pack, so ask your admin if you need more tokens. To start a team or change its size, book a call.
We need an enterprise agreement or custom billing
Team and Enterprise plans aren't sold through card checkout, and their terms are agreed case by case. Book a call or email support@oria.one and we'll work out what fits your organisation.